Our Testimonials

Read Karen S.‘s review of Charles Krull & Son Plumbing & Heating on Yelp

“The time I called for help, and the time the truck showed up all took less than 45 minutes. Two workers showed up and examined my problem, they explained what was wrong and showed me what was wrong, they told me what had to be done and I agreed. It took about 25 minutes, and my Toilet is working like new.” – ★★★★★

“Of course they told me about other services they perform, like a yearly contract for the boiler which is always good to know, what also impressed me is this fact, they put on plastic coverings for their the shoes so they did not bring in any dirt in the house. Great job and would use them again and recommend them highly.” – ★★★★★

“When I called for service I spoke to Elizabeth. She explained details about how the company works, and what I should expect. She was very helpful and friendly. The two men who performed the work were very prompt and professional. They were efficient in their work, and everything is working perfectly so far. I would not hesitate to call them again.” – ★★★★★

“Excellent. On time , neat, courteous Well done all around.” – ★★★★★

“They did a great job. The performed their job quickly and professionally & for a very fair price. Installation & repairs went smoothly and I have no more issues in the house. They were great. The owner, Chris Krull, even calls me every few months to check to make sure everything is ok with the work and that there are no new issues.” – ★★★★★

“They were fantastic; replying and coming to home on a Sunday with about an hour lead-time. Promised to have this fixed and installed by Monday at noon……promised to be at home by 7am to make this happen. They were at home at exactly 7am as suggested/offered, and completed by about 10am…….with the owner of company coming by to make sure it was done well and he was excellent!” – ★★★★★

“They did a great job. The performed their job quickly and professionally & for a very fair price. Installation & repairs went smoothly and I have no more issues in the house. They were great. The owner, Chris Krull, even calls me every few months to check to make sure everything is ok with the work and that there are no new issues.” – ★★★★★

“Over 100 years in business, incredibly professional, and run by a 5th-generation family owner…” – ★★★★★

“The whole Charles Krull team is courteous, professional, and reliable. From Elizabeth answering the phones, to the owner Chris, to the guys on the job-site, I was truly impressed with everyone. This was my first time doing a full gut-renovation and I did not know everything I needed to know at the onset of the job. Chris has been very helpful the entire way. He knows plumbing like no one I have met and all of his guys are happy to answer my questions and make suggestions throughout the job.” – ★★★★★

“There really is no one else I would consider using going forward. When you find a gem like Charles Krull & Son, you have to stick with it.” – ★★★★★

“My steam heating system (gas boiler) was not working properly. I called my usual heating company who responded, diagnosed the problem, and priced it out at 2,400 to fix. The repair would entail breaking open two separate walls to gain access to the pipes. For the first time ever, I decided to call around for additional estimates being that the repair cost was so extreme. I searched Angies List and came across Charles Krull & Son whom I decided to call. The experience is as follows: I knew IMMEDIATLEY that this was going to be a great company to deal with. Their customer service manager Elizabeth answered the phone and was incredibly professional and knowledgeable. She assured me someone would be at my home within 2 hours, and she would call 20 minutes in advance to let me know they are on their way with a full description of the worker and his identity, etc. Chris Krull arrived, immediately put scrubs over his boots prior to entering my home and handled himself with 100% confidence and professionalism. Chris took his time conducting all sorts of tests and exams on my boiler, tracing pipes, and explaining to me exactly what he was doing and why. Although Chris understood why the initial plumber diagnosed the problem as such, Chris had a different theory as to why my system was not working. He explained to me what he believes the problem is and how he would fix it. He explained to me in simple terms how my heating system works so I would be able to understand how he came to the conclusion of what he believes is wrong. Chris then explained to me that his repair would involve making only 1 small hole in a wall and that the cost would be 300.00 dollars. HE WAS 100% CORRECT IN HIS THEORY OF WHAT WAS WRONG. My system is now working better than ever. Elizabeth even called me back to ask how the service was. THIS COMPANY IS VERY PROFESSIONAL, TRUSTWORTHY, AND ON POINT!!!! Charles Krull & Son saved me over 2 thousand dollars and saved me from having to break walls open and then have the walls repaired for what would have been for no reason! Chris took his time at my house, explained everything to me, was polite as can be, was very excited to share his knowledge with me, and did not take advantage of an opportunity to do a “big job” and make lots of money when I would never have known the difference. He is a brilliant heating and plumbing professional who takes pride in his work and knows exactly what he is doing. Something very hard to find these days. Because of this experience, starting with Elizabeth and ending with Chris, CHARLES KRULL AND SON PLUMBING AND HEATING WILL NOW BE THE ONLY COMPANY I WILL DEAL WITH FOR MY PLUMBING AND HEATING PROBLEMS FROM THIS DAY FORWARD.” – ★★★★★

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